Store Policy

Uncle Brow Brows respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

 

Purpose of this privacy policy

This privacy statement explains our methods of data gathering, the use of that data and how we protect the data that we collect about you. It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This policy is intended for persons over 18. We do not knowingly collect data about children.

 

Controller

As the site owner, Uncle Brow Brows is considered the Controller of our site visitors’ data. This means that we are the ones choosing what data to collect from our site visitors and we decide how it will be handled.

 

Processor

Wix.com is the Processor for our site visitors’ data. This means that Wix will only process our site visitors’ data following our instructions and on our behalf. Wix.com will not process our site visitors’ data for their own benefit. For more information about Wix’s obligations as a data processor for our customer data, see their Data Processing Agreement.

 

Contact details

If you have any questions about our privacy policy or our privacy practices, please contact us by email at: hello@unclebrowbrows.com

 

Your rights

As a data subject, you have certain legal rights including:

• The right to access the personal data held about you

• The right to ask us not to process your personal data for marketing purposes

• The right to withdraw at any time any consent you have given to receive marketing material from us

• The right to ask us to rectify inaccurate personal data about you

• The right to ask for the restriction of personal data concerning yourself that is inaccurate, unlawfully processed, or no longer required

• The right to ask for the erasure of personal data concerning yourself where processing is no longer necessary or the legitimate interests we have in processing your personal data are overridden by your interests, rights, and freedoms as the data subject

• The right to make a complaint to the supervisory authority (the Information Commissioner’s Office). You can contact the ICO as follows:

Information Commissioner’s Office

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

 

We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

 

Types of information (personal data) we collect

We receive, collect, and store any information you enter on our website or provide us with in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, and communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services.

2. To provide our Users with ongoing customer assistance and technical support.

3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages.

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services.

5. To comply with any applicable laws and regulations.

 

How do we collect such personal information?

When you conduct a transaction on our website, as part of the process, we collect the personal information you give us such as your name, address, and email address. Your personal information will be used for the specific reasons stated above only.

 

Recording of IP addresses and statistical monitoring

Internet Protocol (IP) addresses are used to connect your computer to the Internet and are recorded by every site on the Internet. The general information we collect is used to improve the content of our web pages and your navigation through our site. This software does not collect any personal information, and we do not record or store individual visitor profiles.

 

Cookies

Cookies are alphanumeric identifiers that are transferred to hard drives through web browsers to enable recognition of individual visitors. We use cookies for your computer to remember your login details if you so require.

The Uncle Brow Brows website is provided through Wix (Wix.com) and Wix uses cookies for important reasons, such as:

• To provide a great experience for our visitors and customers.

• To identify our registered members (users who registered to our site).

• To monitor and analyse Wix's platform's performance, operation, and effectiveness.

• To ensure Wix’s and Uncle Brow Brows' websites are secure and safe to use. 

The site also uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive for this purpose, but will not store, save, or collect personal information. You can read Google’s privacy policy for further information.

The site includes embedded media and content from media services and social media platforms listed below:

YouTube (privacy policy).
Twitter (privacy policy).
Facebook (privacy policy).
Instagram (privacy policy).

 

Registration Forms

Visitors need not register to visit our home page and access information about Uncle Brow Brows. Some specific pages may require registration and the provision of personal contact data (such as name and email address). The data is archived for internal use only and is not shared with other organisations unless you give your consent.

 

Opt-In Consent

In accordance with the requirements of the General Data Protection Regulation 2018, we provide the opportunity for you to opt-in or out of certain types of usage of your personal data when supplied to us via registration forms. Should you wish your personal data to be removed from our records or updated later, you can request this by emailing us at hello@unclebrowbrows.com.

 

How we store, use, share and disclose your personal information

Our company is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Any data gathered through the Uncle Brow Brows website is used for internal purposes only. This data is not shared with other organisations without your permission.

 

How we communicate with our site visitors

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.

 

Access to Personal Information

Under the General Data Protection Regulation 2018, you have the right to access your personal information (subject to certain exemptions). If you wish to find out what information we hold that relates to you, you must make your request in writing. You can help us to process your request by providing us with information that will help us identify records we hold that relate to you. For example, your name, address, email address, and telephone number. You can change your personal information preferences and/or details at any time. You will always be given a straightforward way to opt out of our direct marketing each time you receive a communication from us.

Please send your request to hello@unclebrowbrows.com.

 

Data Quality and Access

Uncle Brow Brows takes reasonable steps to ensure that the data we maintain is accurate, complete, and timely for the purposes for which they are used. We also take reasonable precautions to protect it from loss, misuse, or alteration.

 

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

Your Consent to this Policy

By using our website, you consent to the collection and use of your data by Uncle Brow Brows as specified above. Your visit and any dispute over privacy are subject to this Policy. Should we decide to change our privacy policy we will post all changes on this page so that you are always kept aware of how we use any data you provide to us.